Themed covers for PiggyTracker

• What range does it cover?
  The range required for a phone to detect the tracker is 30-40 meters (and in certain areas, if there are walls or obstacles, it may be slightly less). This does not mean that if our dog gets more than 30-40 meters away from us, we will no longer be able to locate them. Any phone or tablet with the same operating system that passes nearby (up to 30-40 meters) will send the real-time location to our phone anonymously; we do not need to be close to the dog with our phone. 
• Is it waterproof?
  The PiggyTracker has an IP67 rating, meaning it is resistant to dust and temporary immersion in water (freshwater) up to 1 meter deep for a maximum of 30 minutes. It is not suitable for immersion in seawater or chlorinated swimming pools. However, please note that the warranty does not cover water damage.
• Can a PiggyTracker be connected to an iPhone and an Android at the same time?
  No, each tracker can be linked to only one phone at a time. You can have several PiggyTrackers linked to the same phone and view their locations on the map at the same time, for example if you have several dogs. You can also share your PiggyTracker's location with known phones with the same operating system, so they can also see the location.
  With the new DUAL version, you can connect the same tracker to either an iPhone or an Android phone without needing two different PiggyTracker devices. However, the device cannot be linked to both operating systems at the same time; you will have to choose one or the other, and if you wish to change in the future, you will have to uninstall it and relink it.
• Can an iPhone PiggyTracker be detected by Android phones?
  No, if you have an iPhone PiggyTracker, it will only work and update with the global network of iOS phones and devices (iPads). The same applies to the Android PiggyTracker. If you have a Dual PiggyTracker, it will work with the operating system it is linked to.
• Can the QR case be read by all phones?
  Yes, the QR code on the case is tested and ready to be read by the camera of any iPhone or Android phone. We always recommend scanning the QR code in good lighting conditions.
• Can the QR case fit all harnesses?
  The silicone QR case has a 2.5 cm opening so it can be inserted and installed on any collar and all our harnesses except the body harnesses (due to the arrangement of the straps and rear buckles). If you want to use the PiggyTracker on a body harness, we recommend using a themed case or adapting the QR case to a Seresto collar or similar.
• Will the PiggyTracker give me information on kilometers covered, routes, calories...?
  No, please note that it is NOT a GPS. It does not work via satellite. The tracker will only provide you with location information. It is designed as an extra safety measure to keep your dog under control if you are away from home or if they get lost, and the QR case makes it easier for them to return home thanks to the contact information.
• Does it require a subscription?
  No, it does not require subscriptions. Payment is a one-time fee at the time of purchase.
• What happens if there are no phones or tablets near the tracker?
  In that case, the location will not update until a compatible device passes nearby. However, thanks to the QR case with your dog's information, if someone without a compatible phone finds your dog, they will still be able to contact you thanks to this information. 
• So, is the dog's location not real-time?
  The location will update in real-time as long as there is a nearby phone or tablet acting as an "antenna," even if the dog is very far away from you. If the tracker remains in the same place without moving for several minutes or hours (for example, if you leave your dog at home), the update frequency may change to 30-60 minutes to save battery. Please note that the location update frequency may also depend on other factors, such as coverage in the area.
• How often do I need to charge the battery?
  It does not need charging! PiggyTracker comes with a CR2032 battery tested to last approximately 6-12 months, and even longer depending on use. And when it runs out, you can easily, affordably, and safely replace it yourself. Please note that the battery is not covered by the warranty.

PIGGYTRACKER ™ – Operation, warranty and terms of use

PiggyTracker by PiggyDex is a dog safety kit consisting of a smart tracker with a BLE Bluetooth connection and a QR code case where you can enter all your dog's contact information.
The tracker is compatible with Google's "Find My Device" app (for the Android tracker) or Apple's "Find" app (for the iOS tracker), which allows you to locate your dog if they get lost. It works via a Bluetooth connection to your mobile phone and any mobile phone with a compatible operating system, and requires no subscription.

Each PiggyTracker kit includes: 
- 1 PiggyTracker tracking device for iOS or Android (depending on your phone). CR2032 battery included (not covered by the warranty)
- 1 QR code case
- 2 instruction leaflets
- 1 carrying pouch

🛠 Basic usage instructions
We recommend that before turning on and using the device, you carefully read the instructions included in the kit

- iOS (Apple):

1. Make sure Bluetooth is turned on, the “Find” app is activated, and the “Find My Network” option is enabled.
2. Turn on the PiggyTracker by pressing the On button for 3 seconds. Bring it close to your iPhone. Follow the pairing instructions.
3. Once linked, you can locate it from the “Find” app on your mobile phone or at iCloud.com.

- Android:

1. Download the “Google Find My Device” app from Google Play.
2. Turn on Bluetooth and location services on your mobile phone.
3. Press and hold the On button on the PiggyTracker for 3 seconds until it makes a “ring ring” sound: it will be ready to pair.
4. Follow the on-screen instructions to pair it: pairing is done through the Find My Device app, not through Bluetooth. A pop-up screen will appear in the app that you must accept (if you decline it, you may need to restart your mobile phone or the device for it to reappear)

- Dual

If you have a PiggyTracker DUAL, you can choose which operating system you want to link it to: an iPhone or an Android, following the instructions mentioned above. Once linked, the PiggyTracker Dual will only work with the operating system you have paired it with. If you want to change the operating system (for example, if you switch from an iPhone to an Android), you will only need to unlink and remove the tracker from the current phone, and link it again from scratch to the new phone following the steps. Please note that if you do not remove it properly from the previous phone, the tracker will not pair with the new phone.

- QR Function:

It includes a silicone case with a visible QR code, specifically designed to fit a harness (suitable for all types of harnesses except body harnesses) or collar. This QR code can be scanned by the camera of any phone to display your contact details, making it easier for someone else to return your dog home if they find them.

What information can you include on the QR code of the case?
- Pet's name
- Photo of the pet
- Weight
- Date of birth
- Owner's phone number
- Owner's email address
- Any additional information you consider relevant: allergies, medications, address, other contact phone numbers, behavioral issues, dietary requirements, etc.

Normally, you will not need to install any application, as the code is read directly from your mobile phone's camera. It works with standard Apple-iPhone and Android phones, and all cases are sent with the QR code checked in our office. You can easily enter all your dog's information when you have the case in your hand.

1) Using your mobile phone's camera directly (on some older phones, it may be necessary to use a separate scanning app), scan the QR code on the case and you will access a screen to edit your dog's details. 
2) You will also need to choose a personal password in case you want to modify the information in the future (ATTENTION - Very important! You must write down the password and remember it if you want to edit the details again. If you forget it or enter it incorrectly, you will not be able to access the data editing screen).
3) Done! Your pet's profile is complete
4) Place the PiggyTracker in the case and attach it to the harness or collar
5) If your dog gets lost, anyone who finds them can quickly access the contact details simply by scanning the QR code

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⚠️ Common issues and solutions

IMPORTANT NOTICE: All PiggyTrackers leaving our office are checked for proper operation, so we can assure you that the devices work correctly.  
If you have any problems with the PiggyTracker, carefully read the usage instructions included in each kit, which list the most common issues and how to solve them.

****Does not connect to the phone / Does not appear in the "Find" app or "Google Find My Device":

If you have been able to turn on the PiggyTracker correctly and it has made the ON sound, any pairing problem is usually due to software or phone configuration issues, not a technical problem with the tracker.

•Make sure you have chosen the type of PiggyTracker that matches the phone you have (iPhone or Android)
· Make sure Bluetooth and location services are turned on.
• Restart your mobile phone and the device. Make sure you have the latest version of the app installed.
• On Android, check that the system is updated and the Google service is enabled (Google service & preferences).
• Make sure the device is not linked to another account. Each tracker can only be paired with one phone at a time. If you have already paired it with another account (for example, in the case of Android, another Gmail account), the pairing window will not reappear.
• On iOS, go to "Settings > Find My Network" and check the devices.
• If none of the above works, factory reset the device and repeat the process. This step returns the device to pairing mode. To factory reset the PiggyTracker, do the following: Press the ON button twice (you will hear a beep), then press it four times quickly and hold it down a fifth time until you hear a bell sound (“ring-ring”). The device is now reset. Try linking it again.

****The tracker's location does not update instantly despite having a compatible phone nearby / or takes a long time to update

Keep in mind that not all phones help update the tracker's location equally. The most common reasons why an unknown phone does not update your tracker's location are as follows:
· It is in an area with poor coverage
· The "Find My Network" is disabled
· Bluetooth or location services are restricted in the background
· Battery saver mode is enabled
· Background data is restricted
· It is an old phone

*For more information, consult the instruction manual, F.A.Qs section to resolve any questions in detail.

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🧾 Product warranty

All our PiggyTrackers are checked and tested one by one before leaving our warehouse, to ensure they arrive in perfect condition and working order. The QR codes on the cases are also checked one by one with an iPhone and an Android phone. This means that:

• No claims for malfunction will be accepted if the product has been handled incorrectly.
• Any linking attempt not in accordance with the instructions may disable the device.
• No claims for QR reading problems caused by the user's phone will be accepted. 
• No claims will be accepted for forgetting the QR case's personal password

The warranty covers manufacturing defects of the device for 2 years in accordance with current regulations, but does not cover:

❌ Damage from impacts, drops, or improper handling
❌ Manufacturing defects or premature wear of the included replaceable CR2032 battery (external consumable not covered by the warranty)
❌ Damage from moisture or water (although the device is water-resistant to fresh water with an IP67 rating, it is not submersible)
❌ Damage from improper use of the case, incorrect installation, or piercing the device
❌ Failures resulting from use with incompatible operating systems or old versions, or operating system updates (iOS or Android) with connectivity issues or bugs independent of the tracker.

Responsible use recommendations

• Do not submerge the device in water (it resists splashes and moderate rain -fresh water), but do not leave it submerged for extended periods or bathe it in salt water or chlorinated pools).

• Do not force the physical button or tamper with the casing.

• Install it correctly inside the silicone case and secure it well to the harness or collar.

• Link it exclusively to a valid iOS or Android account following the indicated process.

· Write down the QR case's personal password in a safe place and remember it.

❌ PiggyTracker™ Return Policy

For reasons of security, privacy, and digital configuration, the PiggyTracker™ does not accept returns due to withdrawal (i.e., change of mind) once delivered, except in the case of a proven manufacturing defect. Returns of part of the kit (for example, returning only the tracker or the case separately) will also not be accepted.

This device:
• May be linked to a personal account (Apple or Android) and therefore cannot be linked to a new customer's phone.
• The QR case allows you to enter personal data and a password, which prevents it from being reused by someone else.
• It is not possible to verify with certainty whether it has been activated, configured, or tampered with, even if it is returned looking “new”.

Therefore, returns of opened, tampered with, or registered devices are not accepted, even if they are in good condition. All PiggyTrackers™ leave our warehouse checked and working correctly. If you experience any technical problems, we will be happy to help you. In the event that a manufacturing defect is confirmed, we will process the corresponding replacement

ℹ️ Customer service

If you have questions about operation after carefully reading the instructions, you can write to us by email or DM on Instagram. We will be happy to help you with the linking process or resolve any issues.

If the problem is not solved after properly applying the provided solutions, we undertake to manage the return so that the product can be inspected at our facilities. In the event that the device has a genuine manufacturing defect, we will replace it free of charge. If after inspecting it we confirm that the device works correctly and the problem was due to improper use or configuration, we can issue a refund for the product, but you will have to bear the return cost, or we can resend the product with the customer bearing the shipping costs. 

- The tracker is resistant to splashes, rain, and small accidental immersions in fresh water. It is also dust resistant. (IP67)

- Water damage is not covered by the warranty. We recommend avoiding prolonged exposure to moisture or immersion.

- Turn on the tracker carefully without applying too much pressure on the ON button.

- Handle the QR case carefully when attaching it to the harness or collar.

- No accessory is indestructible. Proper use by the dog must be verified, and the device and case must be handled appropriately.

Recommendations for responsible use

• Do not submerge the device in water (it resists splashes and moderate rain, but not prolonged immersion or baths in salt water).

• Do not force the physical button or handle the casing roughly.

• Install it correctly inside the silicone case and secure it well to the harness or collar.

• Link it exclusively to a valid iOS or Android account by following the indicated process.

· Write down the personal QR password in a safe place and remember it.