FREQUENTLY ASKED QUESTIONS
· How can I contact you?
You can reach us via email at piggydexshop@gmail.com, the website chat, or our Instagram @piggydex. We will respond as soon as possible during our business hours.
· What are the shipping costs?
-Mainland Spain: €4.50 · Free on orders over €40
-Balearic Islands: €5.50 · Free on orders over €50
-Canary Islands: €9.00 · Free on orders over €89
-Ceuta and Melilla: €5.95
-Mainland Portugal: €6.10
-Rest of Europe: rates vary by destination.
You can find full details in the Shipping and Returns section.
· How long will it take for my order to arrive?
Once you place your order, it may take 1–3 business days for us to prepare it and hand it over to the carrier.
Once shipped:
• Mainland Spain and Portugal: 24–72 hours
• Balearic Islands: 48–96 hours
• Canary Islands, Ceuta, and Melilla: approx. 4–7 business days
• Europe: 5–15 business days
Delivery times may be longer during peak periods—such as sales, Christmas, or Black Friday—or due to logistical issues beyond PiggyDex's control.
You can track your shipment using the code sent to you via email or SMS.
If you haven't received your order after the standard delivery time has passed, please email us at piggydexshop@gmail.com.
· What is the right size for my dog?
Always check the specific size chart for each product. Each type of harness has its own sizing. Weight is only a guideline; the size should be chosen based on your dog's actual measurements. You can also find instructions on how to measure correctly in our Size Guide. If you have any questions before buying, please email or chat with us, and we’ll be happy to help.
· What if the size isn't right? - Size exchanges
- Regular-priced harnesses, bundles, and orders using a welcome or ambassador code (-10%):
You send the harness back to us, and PiggyDex covers the shipping cost for the new size.
- Sales, Outlet, Black Friday, and other promotions:
A full exchange costs €7.95 within mainland Spain.
- Balearic Islands, Canary Islands, Ceuta, Melilla, and other countries:
You will need to process a return and then place a new order.
Direct exchanges apply only to harnesses and are limited to a different size of the same model and harness type. All exchange and return requests must be made within 14 calendar days of receiving your order.
· Can I exchange a product for a different model or color?
No. Direct exchanges are only possible for a different size of the same model and harness type. If you prefer a different design, color, or product, you will need to process a return and then place a new order. As an exception, if the size you need is out of stock in your chosen design, we may offer to exchange it for a different available design of the same harness type.
· How do I request an exchange or return?
Email us at piggydexshop@gmail.com with the following details:
• Order number
• Full name
• Item(s) involved
• New size (if requesting an exchange)
Exchanges and returns are processed via email, as messages sent via Instagram or other channels may end up in "message requests" or spam folders and might not be seen immediately.
· Haven't received your order confirmation email? Check the following first:
• That the email address entered is correct
• Your Spam / Junk folder
• The Promotions tab
If it doesn't appear, contact us and we’ll verify that everything is correct.
· Can I wash the products?
Yes. We recommend hand-washing harnesses and collars using cold or lukewarm water and mild soap, then letting them air dry. You can also machine wash them on a short cycle at a maximum temperature of 30ºC.
We do not recommend using a tumble dryer.
For waterproof products—especially after contact with seawater or sand—it is important to rinse them thoroughly with fresh water and let them dry completely.
For corduroy, tweed, or sherpa fleece products, we recommend hand-washing only, using cold or lukewarm water and mild soap.
· How do I use a discount code?
Enter the code in the “Discount code” box before completing your purchase.
Codes are subject to specific terms and conditions and generally cannot be combined with other promotions, sales, or Black Friday offers.
The welcome code can be used once per customer, though not necessarily on the first order.
· What payment methods are available?
You can pay via Visa, Mastercard, American Express, PayPal, Apple Pay, Samsung Pay, Bizum, Klarna, and Scalapay (with the option to pay in 3 interest-free installments).
All payments are processed through secure providers, and PiggyDex does not store your card details.
· Do you have any other questions?
Email us at piggydexshop@gmail.com and we’ll be happy to help 💜