PRIVACY POLICY

PiggyDex is aware of the importance of guaranteeing the right to privacy and data protection of Users and, in this sense, in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD), as well as in compliance with Organic Law 3/2018, of December 5, of Protection of Personal Data and guarantee of digital rights (LOPD-GDD), we inform below about the following points related to the processing of personal data and other applicable regulations

The person responsible for processing the personal data collected is Irene Becerro González with NIF 71635652J and fiscal address at Avenida de Brasilia 31, Madrid (Spain)

3. PURPOSES OF TREATMENT, LEGITIMATE BASES AND RETENTION PERIODS

Depending on the different forms, services or content you access, your data may be processed for the following purposes:

- Management of the contractual relationship with customers: the information you provide us during the purchase process will be used to correctly process the purchase of the product and/or contracting the service, as well as to manage the effective payment of the product or service purchased, process the shipping, manage any incident related to the purchase process and, in general, to provide customer service by resolving doubts and responding to queries and requests for information through the different available channels. Legitimizing basis: Execution of the contractual relationship between the parties, in the terms provided in article 6.1.b) of the RGPD.

- Management of the relationship with registered users: The information you provide us in the registration process (either through our web form, through authentication with your Facebook profile or from your Gmail account) will be used for the management of Users. of the website, so that you can make your purchases without having to re-enter your identification data (name, surname, email and telephone, if applicable) and delivery address. Execution of the contractual relationship between the parties, in the terms provided in article 6.1.b) of the RGPD.

- Carrying out promotional activities, raffles and contests: PiggyDex carries out promotional activities such as raffles and contests in which participants can win prizes and discounts. The data collected within the framework of these activities will be processed with the purpose of processing your participation in them, as well as to communicate the corresponding prizes to the winners. The basis that legitimizes the treatment is the execution of the contractual relationship between the parties, in the terms provided in article 6.1.b) of the RGPD.

- Transfer of data to the Tax Administration or to other Public Bodies: Within the framework of compliance with obligations derived from accounting, fiscal, consumption, etc. regulations. In these cases, your refusal to provide us with the personal data that is legally mandatory will imply the impossibility of contracting products or services with PiggyDex, since doing so would entail a breach of the regulations to which we are subject. Compliance with legal obligations derived from accounting, tax, consumption, etc. regulations. in the terms provided in article 6.1.c) of the RGPD.

- Customer service through the contact/chat form: The personal data that you provide us through the contact form or the chat enabled on the website will be processed solely to attend to your query or request. The information collected is limited to identification and contact data, as well as data related to the nature of the request that you address to us. Execution of the contractual relationship between the parties, in the terms provided in article 6.1.b) of the RGPD.

- Sending of newsletters and personalized commercial communications: We will use your identification and contact data to send you personalized information about news on the website, news of interest about pets, promotions and offers of our products and services. This information may be sent electronically, and may involve sending personalized information about our products or services. You must bear in mind that this data processing entails the prior analysis of your user or client profile to determine what your preferences are (see following purpose) and, therefore, what may be the products and services that best fit your habits. navigation and purchase when sending you information. For example, based on your purchase and browsing history, we may personalize our suggestions about products and services that we think may be of interest to you. In the case of registered users, the legitimate basis will be the legitimate interest of the co-responsible parties to carry out promotional activities through the sending of commercial communications related to products and services addressed to their clients, as recognized in article 21.2 of the LSSI.

- Users of our products and services in relation to the analysis of profiles: We use information about the habits of users in their browsing process, purchase and preferences, in order to carry out market studies for the optimization of business processes (make more efficient the contracting process, claims management, attention to consumer requests, etc.), the design of our products aimed at increasing their demand, as well as to show you personalized content (regarding products or services for which you have shown interest or related or complementary to these). We analyze the usability of the web to improve content and services offered in these environments. To do this, we analyze the behavior of users for statistical and analytical purposes to understand the way in which they interact with our website, and thus introduce improvements, provided that they have consented to the installation of cookies. We also develop learning techniques that provide estimates, forecasts, and analysis of our users' needs and interests based on those habits. The basis that legitimizes the treatment is the legitimate interest of the co-responsible parties in the improvement of internal processes that result in the optimization of the strategies for the sale of services and products aimed at users, all within the framework of the provisions of article 6.1.f) GDPR.