FAQs - Frequently Asked Questions - PiggyTracker™

  • What range does it cover?
    The range required for a phone to detect the tracker is 30-40 meters (and in certain areas, if there are walls or obstacles, it may be slightly less). This does not mean that if our dog gets more than 30-40 meters away from us, we will no longer be able to locate them. Any phone or tablet with the same operating system that passes nearby (up to 30-40 meters) will send the real-time location to our phone anonymously; we do not need to be close to the dog with our phone. 
  • Is it waterproof?
    The PiggyTracker has an IP67 rating, meaning it is resistant to dust and temporary immersion in water (freshwater) up to 1 meter deep for a maximum of 30 minutes. It is not suitable for immersion in seawater or chlorinated swimming pools. However, please note that the warranty does not cover water damage.
  • Can a PiggyTracker be connected to an iPhone and an Android at the same time?
    No, each tracker can be linked to only one phone at a time. You can have several PiggyTrackers linked to the same phone and view their locations on the map at the same time, for example if you have several dogs. You can also share your PiggyTracker's location with known phones with the same operating system, so they can also see the location.
    With the new DUAL version, you can connect the same tracker to either an iPhone or an Android phone without needing two different PiggyTracker devices. However, the device cannot be linked to both operating systems at the same time; you will have to choose one or the other, and if you wish to change in the future, you will have to uninstall it and relink it.
  • Can an iPhone PiggyTracker be detected by Android phones?
    No, if you have an iPhone PiggyTracker, it will only work and update with the global network of iOS phones and devices (iPads). The same applies to the Android PiggyTracker. If you have a Dual PiggyTracker, it will work with the operating system it is linked to.
  • Can the QR case be read by all phones?
    Yes, the QR code on the case is tested and ready to be read by the camera of any iPhone or Android phone. We always recommend scanning the QR code in good lighting conditions.
  • Can the QR case fit all harnesses?
    The silicone QR case has a 2.5 cm opening so it can be inserted and installed on any collar and all our harnesses except the body harnesses (due to the arrangement of the straps and rear buckles). If you want to use the PiggyTracker on a body harness, we recommend using a themed case or adapting the QR case to a Seresto collar or similar.
  • Will the PiggyTracker give me information on kilometers covered, routes, calories...?
    No, please note that it is NOT a GPS. It does not work via satellite. The tracker will only provide you with location information. It is designed as an extra safety measure to keep your dog under control if you are away from home or if they get lost, and the QR case makes it easier for them to return home thanks to the contact information.
  • Does it require a subscription?
    No, it does not require subscriptions. Payment is a one-time fee at the time of purchase.
  • What happens if there are no phones or tablets near the tracker?
    In that case, the location will not update until a compatible device passes nearby. However, thanks to the QR case with your dog's information, if someone without a compatible phone finds your dog, they will still be able to contact you thanks to this information. 
  • So, is the dog's location not real-time?
    The location will update in real-time as long as there is a nearby phone or tablet acting as an "antenna," even if the dog is very far away from you. If the tracker remains in the same place without moving for several minutes or hours (for example, if you leave your dog at home), the update frequency may change to 30-60 minutes to save battery. Please note that the location update frequency may also depend on other factors, such as coverage in the area.
  • How often do I need to charge the battery?
    It does not need charging! PiggyTracker comes with a CR2032 battery tested to last approximately 6-12 months, and even longer depending on use. And when it runs out, you can easily, affordably, and safely replace it yourself. Please note that the battery is not covered by the warranty.